SCOUT is a vibrant brand of totes, accessories, coolers and home goods. The company began in 2004 with four tote bag styles in four patterns. Today, the business has thriving retail and wholesale components and continues to grow profitably. The SCOUT aesthetic is about bright colors, original prints, and fun and functional design. Our headquarters are located off of M Street in Georgetown, DC and many of our full-time employees are young professionals living in the DC area. Learn more at www.scoutbags.com/about-us.
Open Position: Wholesale Customer Service Coordinator
AVAILABLE DEC. 1
About the Position
The Customer Service Coordinator will work with our Wholesale team to grow SCOUT’s largest business unit. To retailers and sales reps, this person serves as the face of our brand and makes doing business with SCOUT not only easy, but also fun. There is also opportunity for you to creative problem solve with customer engagement and streamline processes. This is big role to fill, but lucky for you it’s not a one-man show – we have a Customer Service Intern who will be by your side to help. The icing on the cake? The Customer Service Coordinator joins the Wholesale Team in representing the SCOUT brand at biannual trade shows in Atlanta, in addition to occasional store visits around the country.
Empathy—ability to relate to customers
Strong communication skills—you are both professional and friendly
Great at time management—juggling different tasks at the same time is no problem for you
Attention to detail—your eagle eye can catch mistakes on an invoice before it gets to a customer
Self-starter—you don’t need someone looking over your shoulder to get the job done
A bachelor’s degree
1-2 years’ experience in sales or customer service
Experience with Microsoft Excel, Quickbooks, and CRM systems
Experience selling consumer products
Familiarity with the SCOUT brand
What You’ll Get From Us
An opportunity to grow and evolve your career while working in a fun, fast paced and dynamic environment.
Experience working with fun, creative, and motivated people.
A team-oriented incentive plan
401K and Health and Vision Coverage
Seasonal wellness credits, a gym membership, and a seasonal credit toward SCOUT merchandise (plus a killer employee discount)
A casual dress code
This position is available December 1, 2016. Email a cover letter and resume to Stewart Cory via email at firstname.lastname@example.org.