Want to speed up the ordering process? Open a SCOUT account! The account allows you to access past orders, track packages and gain access to exclusive offers. Click here to open an account or to log in.
Not to worry! Click here and enter the email address associated with your account. You will receive an automated email with a new password.
It pays to sign up! You will be the first to hear about special events, new products and patterns and you'll get exclusive online discounts. Signing up is quick and easy - simply enter your email address at the bottom of this page.
Located in the top left corner of your screen, this allows you to see how many items are in your cart and the subtotal value.
COUPON CODE: Enter a promo code or voucher in the “Discount Code” box and click “Apply” to see the updated subtotal. Vouchers and promo codes cannot be combined, and you may only use one code/voucher per transaction.
CHANGE QUANTITY: In your shopping cart, type a desired quantity in the appropriate box. Click “Update Cart” to see the change.
REMOVE ITEM: If you wish to delete an item in your cart, click the trash can icon beside the subtotal of the item.
PROCEED TO CHECKOUT: When you are ready to checkout, click “Proceed to Checkout” to use our secure checkout.
RETURNING CUSTOMERS: If you have items in your cart and have not logged in yet, click “Proceed to Checkout” in your shopping cart. Log in to your account using your email address and password. Continue to checkout by selecting a shipping method, entering payment information and submitting the order.
If you have items in your cart and have logged in, click “Proceed to Checkout.” Select a shipping method, enter payment information and submit the order.
NEW CUSTOMERS: If you have items in your cart and wish to create an account, click “Proceed to Checkout” and then click “Register.” You will fill out the appropriate information and proceed to checkout by selecting a shipping method and providing payment information.
If you do not want to create an account, click “Checkout as Guest.” Fill out the requested billing and shipping information and then proceed to checkout by selecting a shipping method and providing payment information.
In your shopping cart, enter the code exactly as it appears (no additional spaces). These codes are not case sensitive. Click “Apply” to see the discount reflected in your shopping cart.
If you have a free shipping coupon code, you will not see the discount until you are on the “Shipping Options” page of the checkout process.
You may only use one coupon code per transaction. Codes cannot be combined.
Free shipping applies to orders over $100 after a discount. If a coupon code is used and the order total drops below $100, free shipping will not apply.
Should you receive a coupon code or discount within 2 days of your order, we will refund the difference provided you did not use a coupon code on your original order. If you used a coupon code on your original order, then we will provide you a voucher code for the difference.
Should you receive a coupon code or discount within 3-7 days after your original order date, we will provide you with a code for the difference to use on a future SCOUT order (regardless of whether a coupon code has been used).
Should you receive a coupon code or discount more than 7 days after you place your order, feel free to use it on a future order, but we are not able to apply it to your previous order.
We accept American Express, Discover, MasterCard and Visa.
Unfortunately, we do not accept international credit cards. The credit card must have a billing address in United States.
For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.
You should receive two automated emails regarding your order:
If there are any problems with your order, our Customer Service team will email and/or call you with any questions or updates.
Once you have clicked “Place Order” your order automatically begins to process, making the purchase difficult to modify. However, you can call our Customer Service team at 877-435-7217. They will happily track the order in our warehouse to determine if changes can be made.
Unfortunately if your order is placed after 4:30pm EST, then we will not be able to make changes.
During high volume periods (sales or holidays), inventory fluctuates more than usual, which may result in items selling out. If you order an item that later becomes out of stock, you will be contacted directly by the Customer Service team. Your options will be to replace the items or cancel the order. You can replace the item with something of equivalent cost or pay the difference if new product has a higher value.
We ship via United States Postal Service and FedEx. The standard shipping method is either USPS Priority Mail or FedEx Ground, depending on weight. FedEx expedited shipping is available in most instances.
Ground shipping is a flat rate of $10. FedEx expedited shipping charges are determined by the weight of the items you order, as well as your location. You will have two options for expedited shipping: FedEx 2 Day and FedEx Standard Overnight.
All orders ship within 1-2 business days (M-F) from Covington, VA. Saturday delivery is available if the package is shipped USPS Priority Mail. Personalized items will ship in 3-6 business days. *Please allow for 1-4 business days to ship during high-volume times (sales or holidays).
Orders placed after Noon EST will be filled the next business day. This applies to all shipping methods, including 2Day and Standard Overnight.
All SCOUT rugs are made-to-order and ship from a separate warehouse in Georgia within 5 to 7 business days of your order date. You will receive your rugs in a separate box from the rest of your SCOUT purchase.
You will receive an automated email once your order has shipped. The email will contain the USPS or FedEx tracking number for your package. You can track your package on the USPS website at https://tools.usps.com/go/TrackConfirmAction_input or on the FedEx web site at www.fedex.com/us/track. Please note that it may take up to 48 hours for your tracking number to register on either site.