Accounts

How do I open an account?

Want to speed up the ordering process? Open a SCOUT account! The account allows you to access past orders, track packages and gain access to exclusive offers. Click here to open an account or to log in.

I forgot my password, what do I do?

Not to worry! Click here and enter the email address associated with your account. You will receive an automated email with a new password.

How do I join your mailing list and receive special offers?

It pays to sign up! You will be the first to hear about special events, new products and patterns and you'll get exclusive online discounts. Signing up is quick and easy - simply enter your email address at the bottom of this page.

Ordering and Payment

Shopping Cart

Located in the top left corner of your screen, this allows you to see how many items are in your cart and the subtotal value.

COUPON CODE: Enter a promo code or voucher in the “Discount Code” box and click “Apply” to see the updated subtotal. Vouchers and promo codes cannot be combined, and you may only use one code/voucher per transaction.

CHANGE QUANTITY: In your shopping cart, type a desired quantity in the appropriate box. Click “Update Cart” to see the change.

REMOVE ITEM: If you wish to delete an item in your cart, click the trash can icon beside the subtotal of the item.

PROCEED TO CHECKOUT: When you are ready to checkout, click “Proceed to Checkout” to use our secure checkout.

Checkout

RETURNING CUSTOMERS: If you have items in your cart and have not logged in yet, click “Proceed to Checkout” in your shopping cart. Log in to your account using your email address and password. Continue to checkout by selecting a shipping method, entering payment information and submitting the order.

If you have items in your cart and have logged in, click “Proceed to Checkout.” Select a shipping method, enter payment information and submit the order.

NEW CUSTOMERS: If you have items in your cart and wish to create an account, click “Proceed to Checkout” and then click “Register.” You will fill out the appropriate information and proceed to checkout by selecting a shipping method and providing payment information.

If you do not want to create an account, click “Checkout as Guest.” Fill out the requested billing and shipping information and then proceed to checkout by selecting a shipping method and providing payment information.

Redeeming a Voucher or Coupon Code

In your shopping cart, enter the code exactly as it appears (no additional spaces). These codes are not case sensitive. Click “Apply” to see the discount reflected in your shopping cart.

If you have a free shipping coupon code, you will not see the discount until you are on the “Shipping Options” page of the checkout process.

You may only use one coupon code per transaction. Codes cannot be combined.

Free shipping applies to orders over $100 after a discount. If a coupon code is used and the order total drops below $100, free shipping will not apply.

Redeeming a Voucher or Coupon Code After an Order Has Been Placed

Should you receive a coupon code or discount within 2 days of your order, we will refund the difference provided you did not use a coupon code on your original order. If you used a coupon code on your original order, then we will provide you a voucher code for the difference.

Should you receive a coupon code or discount within 3-7 days after your original order date, we will provide you with a code for the difference to use on a future SCOUT order (regardless of whether a coupon code has been used).

Should you receive a coupon code or discount more than 7 days after you place your order, feel free to use it on a future order, but we are not able to apply it to your previous order.

Payment Options

We accept American Express, Discover, MasterCard and Visa.

Unfortunately, we do not accept international credit cards. The credit card must have a billing address in United States.

For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.

Confirmation

You should receive two automated emails regarding your order:

• Order confirmation: This will confirm that your credit card has been charged and your order is being processed.
• Shipping confirmation: This email confirms that your order has shipped from our warehouse in Covington, VA. You will receive a tracking number to use via the FedEx or USPS tracking service.

If there are any problems with your order, our Customer Service team will email and/or call you with any questions or updates.

Changing or Cancelling Your Order

Once you have clicked “Place Order” your order automatically begins to process, making the purchase difficult to modify. However, you can call our Customer Service team at 877-435-7217. They will happily track the order in our warehouse to determine if changes can be made.

Unfortunately if your order is placed after 4:30pm EST, then we will not be able to make changes.

Shipping Information

Item Availability

During high volume periods (sales or holidays), inventory fluctuates more than usual, which may result in items selling out. If you order an item that later becomes out of stock, you will be contacted directly by the Customer Service team. Your options will be to replace the items or cancel the order. You can replace the item with something of equivalent cost or pay the difference if new product has a higher value.

Shipping Methods, Costs and Restrictions

Where We Ship

• Street addresses only (no P.O. boxes)
• All 50 states including the District of Columbia
• International Shipping is not available at this time

We ship via United States Postal Service and FedEx. The standard shipping method is either USPS Priority Mail or FedEx Ground, depending on weight. FedEx expedited shipping is available in most instances.

Ground shipping is a flat rate of $6.95. FedEx expedited shipping charges are determined by the weight of the items you order, as well as your location. You will have two options for expedited shipping: FedEx 2 Day and FedEx Standard Overnight.

All orders ship within 1-2 business days (M-F) from Covington, VA. Saturday delivery is available if the package is shipped USPS Priority Mail. Personalized items will ship in 3-6 business days. *Please allow for 1-4 business days to ship during high-volume times (sales or holidays).

Orders placed after Noon EST will be filled the next business day. This applies to all shipping methods, including 2Day and Standard Overnight.

All SCOUT rugs are made-to-order and ship from a separate warehouse in Georgia within 5 to 7 business days of your order date. You will receive your rugs in a separate box from the rest of your SCOUT purchase.

Tracking Your Order

You will receive an automated email once your order has shipped. The email will contain the USPS or FedEx tracking number for your package. You can track your package on the USPS website at https://tools.usps.com/go/TrackConfirmAction_input or on the FedEx web site at www.fedex.com/us/track. Please note that it may take up to 48 hours for your tracking number to register on either site.

Returns and Exchanges

Return Rules and Instructions

Unsatisfied with your online SCOUT purchase? We’re sorry! Within 30 days of delivery, we will accept a full product refund or exchange. All products must be in the condition received with tags. You will be responsible for the additional shipping cost.

If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge. However, if for some reason you do not like your personalized item, we cannot issue a refund. This is outlined in the Terms and Conditions Policy you must accept before purchasing. Please keep in mind, every bag is slightly different. Your item may not look exactly as the preview shows.

Due to the made-to-order quality of SCOUT rugs, we will not be able to accept rug returns or exchanges. All rug sales are final.

Directions for a Refund

1. Call Customer Service at 877-435-7217 to obtain a Return Authorization Number (RA#). We recommend keeping a copy of the RA# for reference.

2. Please enclose the RA#, receipt and product(s) in the box to ship back to the address below using your choice of shipping carrier:

Bungalow, LLC
RA # _________
c/o Bacova Guild, LTD
1000 Commerce Center Drive
Covington, VA 24426

3. Once the product is received, it may take up to 10 days to process a refund. Your patience is appreciated.

Directions for an Exchange

1. Call Customer Service at 877-435-7217 to obtain a Return Authorization Number (RA#). We recommend keeping a copy of the RA# for reference.

2. Please enclose the RA#, receipt and product(s) in the box to ship back to the address below using your choice of shipping carrier:

Bungalow, LLC
RA # _________
c/o Bacova Guild, LTD
1000 Commerce Center Drive
Covington, VA 24426

3. After the original product is received, your new SCOUT product will ship. You will be responsible for the additional shipping cost.

Personalized and Monogrammed Items

If a personalized product is incorrect based on your order details, or the product itself is damaged or defective, we will replace it free of charge.

If you order a personalized product and the item itself is damaged or defective, we will replace it free of charge. If you simply do not like your personalized item, we cannot issue a refund. This is outlined in the Terms and Conditions Policy you must accept before purchasing. Please keep in mind, every bag is slightly different. Your item may not look exactly as the preview shows.

Damaged or Defective Items

If you receive a defective product, we will replace it with the same product - provided it is in stock. Replacements will be issued up to a year after the original purchase date.

If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge. If for some reason you do not like your personalized item, we will not be able to refund you for that product. Please keep in mind that the personalized item will not be exactly like the preview as every bag is slightly different.

Please call Customer Service at 877-435-7217 to initiate any replacements.

Credit

Once returned product is received, it can take up to 10 days to process a refund. Your patience is appreciated.

If your item was a gift, or you do not have proof of purchase, the refund will be processed in the form of an electronic gift card.

You will be refunded the amount of your order minus the cost of shipping. You will not be refunded for shipping unless it was a manufacturer error or SCOUT shipping error.

Warranty and Care Instructions

Our products are under warranty for one year after the purchase date. We will replace any damaged product free of charge provided you purchased the product from our website.

Please note that SCOUT patterns may be printed on up to four different fabrics. Due to printing technique and material construction, each fabric takes color differently. As a result, there may be slight variations in color intensity across the collection. We make it our goal to meticulously produce a favored shade of these tones, and hope you appreciate the variety of available materials. We love our line and we want you to as well!

Privacy Policy

Information We Collect

In order to better provide you with our services, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site and services.

• PERSONALLY IDENTIFIABLE INFORMATION: This refers to information that lets us know the specifics of who you are. We do not collect any Personally Identifiable Information unless you voluntarily provide it to us. When registering for a Bungalow account, we will need to collect your name, phone number, physical address, e-mail address, telephone and facsimilenumbers, if applicable, and certain statistical information in order to process you registration and better serve your future needs as a customer. If you do not provide the information necessary for us to provide a particular service or to perform a particular activity, we may not be able to comply with your request.
• NON-PERSONALLY IDENTIFIABLE INFORMATION: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our Site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. This information may included the Uniform Resource Locator (“URL”) of the web site you just came from, which URL you go to next, what browser you are using, and your Internet Protocol (“IP”) address.
• COOKIES: A Cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies only to store a unique identifier number that is used for on-line services. No personal, individual identifying information is ever stored in our cookies. If you reject cookies, you may still use our Site, but your ability to use some areas of our Site may be limited.

Our Use and Disclosure of Your Information

We will primarily use your Personally Identifiable Information to provide our services to you, including:

• Notifying our customers on registration approvals, order status and shipping information.
• Providing you with any requested information on your order or other company information.
• Announcing upcoming promotions, sending periodic mailings on new products, providing information on upcoming events, and other information we feel is of interest to our customers.
• Troubleshooting any problems or resolving disputes.
• We do not sell, trade, or rent your Personally Identifiable Information to others. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation or to verify policies governing website laws and to protect against misuse. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

Stopping Information

If you do not wish to receive e-mail, written correspondence, or telephone contact from our company, you may contact us via e-mail, or writing, or calling and request that you be dropping from these lists at any time. This request will not affect communications regarding orders placed with us or information regarding these orders.

Linking to Third Party Websites

If a third party has linked to our website without permission, we cannot be held responsible for any actions of that website or its contents.

Security

All credit card information is secured using a standard encryption technology. The encrypted data is transferred over FTPS and is stored at a secured site over SSL. For further security on all accounts, each approved customer can be provided with their own User ID and password. Even though we use encryption and updated technology to secure all information, no data transmission can be guaranteed 100% secure over the Internet or any wireless network.

Minors

We do not knowingly collect, use or disclose Personally Identifiable Information about visitors that are under 18 years of age.

Policy Changes

Bungalow, LLC reserves the right to modify or amend this Privacy Statement at any time without prior notice. We will post all changes to the Privacy Statement on our website. Modifications and amendments will apply to all past and current users and replace all prior policies. Bungalow, LLC’s privacy policy is in effect on May 20, 2009.

Website Changes

Bungalow, LLC reserves the right to update or modify information at anytime without prior notice. By using this website, you will be subject to any terms and condition changes as they may occur. Bungalow, LLC retains the right to change prices and product packs when indicated. Due to a flux in order quantities, Bungalow, LLC cannot guarantee product availability at all times.

Disclaimer

By using this website, you are acknowledging full responsibility for use of the site including all risks and costs associated with all necessary servicing or repairs of any equipment you might incur while using the scoutbags.com website. Bungalow, LLC will not be held liable for any damages related to your use of this site. By using the site, you also agree to hold Bungalow, LLC harmless from and against any claims, damages, costs, and expenses including attorneys’ fees which may arise from your use of the site.

Copyright Notice

All scoutbags.com website contents including page headers, footers, images, graphics, and text are subject to trademark, service mark, trade dress, and any other intellectual property rights or licenses held by Bungalow, LLC. This website is intended only for use by commercial accounts for the purpose of resale purchases.

Contact Information

2017 Holiday Customer Service Hours

Monday, November 20-Wednesday, November 23: 8:00am-8:00pm EST

Thursday, November 23-Saturday, November 25: CLOSED

Sunday, November 26: 8:00am-8:00pm EST

Monday, November 27-Tuesday, November 28: 8:00am-10:00pm EST

Wednesday, November 29-Friday, December 1: 8:00am-8:00pm EST

Saturday, December 2-Sunday, December 3: CLOSED

Monday, December 4-Friday, December 8: 8:00am-8:00pm EST

December 9th forward: Monday-Friday 8:00-4:30 EST

Customer Service Questions?

phone: 877-435-7217

email: [email protected]

hours: Monday-Friday 8:00-4:30 EST

Wholesale Questions?

phone: 877-639-6287, ext. 3

email: [email protected]

hours: Monday-Friday 9:00-5:00 EST

Other Inquiries?

blogger & press: Contact Megan Principe at [email protected]

donations: Click here to fill out a donation request form

Scout Select: To learn more about our custom and bulk ordering program, visit our SCOUT Select page, or contact us at [email protected]