Frequently Asked Questions
Have a question about SCOUT? Read our most frequently asked questions.
Monogramming
Have a question about personalizing your bag, accessory, or cooler? We're here to help.
Returns & Exchanges
Unsatisfied with your online SCOUT purchase? Here's what to do.
Shipping & Tracking
Learn about our shipping policies, carriers, and tracking.
Find a Store
We've got retailers in 49 states! (Sorry, Wyoming.) Search this map to find one near you.
Donation Requests
Fill out a donation request form on our site at least one month in advance.
SCOUT Select
Customize products for your company, event, club, school, sports team, client meeting, and more.
Gift Cards
Purchase an electronic gift card in the amount of your choice to be sent to the recipient via email.
Contact Customer Service
Monday-Friday 8:00 AM - 4:30 PM EST
877-435-7217 • [email protected]
Wholesale Questions
Monday-Friday 9:00 AM - 5:00 PM EST
