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Frequently Asked Questions

Have a question about SCOUT? Read our most frequently asked questions.

Go TO FAQs ▸

Monogramming

Have a question about personalizing your bag, accessory, or cooler? We're here to help.

LEARN MORE ▸

Returns

Unsatisfied with your online SCOUT purchase? Here's what to do.

RETURNS ▸

Shipping & Tracking

Learn about our shipping policies, carriers, and tracking.

SHIPPING ▸

Find a Store

We've got retailers in 49 states! (Sorry, Wyoming.) Search this map to find one near you.

SEARCH MAP ▸

Donation Requests

Fill out a donation request form on our site at least one month in advance.

DONATIONS ▸

Corporate & Event Sales

Customize products for your company, event, club, school, sports team, client meeting, and more.

LEARN MORE ▸

Gift Cards

Electronic gift cards currently cannot be purchased. We apologize for the inconvenience.

Contact Customer Service

Monday-Friday 8:00 AM - 4:30 PM EST

877-435-7217contactus@scoutbags.com

Wholesale Questions

Monday-Friday 9:00 AM - 5:00 PM EST

877-639-6287, ext. 3customerservice@scoutbags.com

Frequently Asked Questions

Have a question about SCOUT? Read our most frequently asked questions.

Go TO FAQs ▸

Monogramming

Have a question about personalizing your bag, accessory, or cooler? We're here to help.

LEARN MORE ▸

Returns

Unsatisfied with your online SCOUT purchase? Here's what to do.

RETURNS ▸

Shipping & Tracking

Learn about our shipping policies, carriers, and tracking.

SHIPPING ▸

Find a Store

We've got retailers in 49 states! (Sorry, Wyoming.) Search this map to find one near you.

SEARCH MAP ▸

Donation Requests

Fill out a donation request form on our site at least one month in advance.

DONATIONS ▸

Corporate & Event Sales

Customize products for your company, event, club, school, sports team, client meeting, and more.

LEARN MORE ▸

Gift Cards

Purchase an electronic gift card in the amount of your choice to be sent to the recipient via email.

GIFT CARDS ▸

Contact Customer Service

Monday-Friday 8:00 AM - 4:30 PM EST

877-435-7217contactus@scoutbags.com

Wholesale Questions

Monday-Friday 9:00 AM - 5:00 PM EST

877-639-6287, ext. 3customerservice@scoutbags.com

HOLIDAY CUSTOMER SERVICE HOURS

November 28th: 8am - 5pm

November 29th, Cyber Monday: 8am - 8pm

November 30th: 8am - 8pm

December 1st - December 22nd: 8am - 6pm

December 23rd - 25th: CLOSED

SCOUT by Bungalow © 2021. all rights reserved