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During high volume periods (sales or holidays), inventory fluctuates more than usual, which may result in items selling out. If you order an item that later becomes out of stock, you will be contacted directly by the Customer Service team. Your options will be to replace the items or cancel the order. You can replace the item with something of equivalent cost or pay the difference if new product has a higher value.
We ship via United States Postal Service and FedEx. The standard shipping method is either USPS Priority Mail or FedEx Ground, depending on weight. FedEx expedited shipping is available in most instances.
Ground shipping is a flat rate of $10. FedEx expedited shipping charges are determined by the weight of the items you order, as well as your location. You will have two options for expedited shipping: FedEx 2 Day and FedEx Standard Overnight.
All orders ship within 1-2 business days (M-F) from Covington, VA. Saturday delivery is available if the package is shipped USPS Priority Mail. Personalized items will ship in 3-6 business days. *Please allow for 1-4 business days to ship during high-volume times (sales or holidays).
Orders placed after Noon EST will be processed the next business day. This applies to all shipping methods, including 2Day and Standard Overnight.
All SCOUT rugs are made-to-order and ship from a separate warehouse in Georgia within 5 to 7 business days of your order date. You will receive your rugs in a separate box from the rest of your SCOUT purchase.
You will receive an automated email once your order has shipped. The email will contain the USPS or FedEx tracking number for your package. You can track your package on the USPS website at https://tools.usps.com/go/TrackConfirmAction_input or on the FedEx web site at www.fedex.com/us/track. Please note that it may take up to 48 hours for your tracking number to register on either site.