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@scoutbags

@scoutbags

Contact Us

Customer Service

Mon.-Fri. 8:00am-4:30pm EST

[email protected]

Wholesale Questions

Mon.-Fri. 9:00am-5:00pm EST

877-639-6287, ext. 3

[email protected]
scoutbags.com

Shipping Information

Item Availability

During high volume periods (sales or holidays), inventory fluctuates more than usual, which may result in items selling out. If you order an item that later becomes out of stock, you will be contacted directly by the Customer Service team. Your options will be to replace the items or cancel the order. You can replace the item with something of equivalent cost or pay the difference if new product has a higher value.

Shipping Methods, Costs and Restrictions

Where We Ship

  • Street addresses only (no P.O. boxes)
  • All 50 states including the District of Columbia
  • International Shipping is not available at this time

We ship via United States Postal Service and FedEx. The standard shipping method is either USPS Priority Mail or FedEx Ground, depending on weight. FedEx expedited shipping is available in most instances.

Ground shipping is a flat rate of $10. FedEx expedited shipping charges are determined by the weight of the items you order, as well as your location. You will have two options for expedited shipping: FedEx 2 Day and FedEx Standard Overnight.

All orders ship within 1-2 business days (M-F) from Covington, VA. Saturday delivery is available if the package is shipped USPS Priority Mail. Personalized items will ship in 3-6 business days. *Please allow for 1-4 business days to ship during high-volume times (sales or holidays).

Orders placed after Noon EST will be filled the next business day. This applies to all shipping methods, including 2Day and Standard Overnight.

All SCOUT rugs are made-to-order and ship from a separate warehouse in Georgia within 5 to 7 business days of your order date. You will receive your rugs in a separate box from the rest of your SCOUT purchase.

Tracking Your Order

You will receive an automated email once your order has shipped. The email will contain the USPS or FedEx tracking number for your package. You can track your package on the USPS website at https://tools.usps.com/go/TrackConfirmAction_input or on the FedEx web site at www.fedex.com/us/track. Please note that it may take up to 48 hours for your tracking number to register on either site.

Holiday Delivery Timetable

To receive your SCOUT order by Friday, Dec. 22nd
(last delivery day before Christmas):

Delivery location Personalization/
monogramming?
Shipping method
(no weekend delivery with FedEx)
Order by
5pm EST on:

Eastern USA

(East of the Mississippi River)
Yes, I added personalization USPS or FedEx flat rate/ground December 15
FedEx 2-day December 16
FedEx standard overnight December 17
No personalization
USPS or FedEx flat rate/ground December 18
FedEx 2-day December 19
FedEx standard overnight December 20

Western USA

(West of the Mississippi River)
Yes, I added personalization USPS or FedEx flat rate/ground December  14
FedEx 2-day December 16
FedEx standard overnight December 17
No personalization USPS flat rate/ground December 17
FedEx 2-day December 19
FedEx standard overnight December 20

Hawaii or Alaska

(Really, really west of the Mississippi River) P.S. We've heard you should possibly allow even more time for USPS to get to smaller islands and rural areas.
Yes, I added personalization USPS or FedEx flat rate/ground December 12
FedEx 2-day December 15
FedEx standard overnight December 16
No personalization USPS flat rate/ground December 15
FedEx 2-day December 19
FedEx standard overnight December 20

We promise we will work hard and do our very best to get holiday packages to you on time, but we cannot offer a guarantee on these timelines. Visit the customer service page to see our full shipping policy.