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Returns and Exchanges

Return Rules and Instructions

Unsatisfied with your online SCOUT purchase? We’re sorry! We will accept a full product refund or exchange, within 30 days of delivery. All products must be in the condition in which they were received with tags. You will be responsible for the additional shipping cost.

If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge. However, if for some reason you do not like your personalized item, we will not be able to refund you for that particular product. Please keep in mind that the personalized item will not be exactly like the preview as every bag is slightly different.

Due to the made-to-order quality of SCOUT rugs, we will not be able to accept rug returns or exchanges. Moral of the story: all rug sales are final.

Directions for a Refund

1. Call Customer Service at 877-435-7217 to obtain a Return Authorization Number.

2. Include the RA# on the receipt in your return package. Please also keep a copy of the RA# for your own reference.

3. Please enclose the RA#, receipt and product(s) in the box to ship back to the address below:

Bungalow, LLC
RA # _________
c/o Bacova Guild, LTD
1000 Commerce Center Drive
Covington, VA 24426

4. It may take up to 10 days to process a refund once the product has been received by our warehouse. Thanks for being patient with us.

Directions for an Exchange

1. Call Customer Service at 877-435-7217 to obtain a Return Authorization Number.

2. Include the RA# on the receipt in your return package. Please also keep a copy of the RA# for your own reference.

3. Please enclose the RA#, receipt and product(s) in the box to ship back to the address below:

Bungalow, LLC
RA # _________
c/o Bacova Guild, LTD
1000 Commerce Center Drive
Covington, VA 24426

4. After we receive the original product, we will ship you your new SCOUT product. You will be responsible for the additional shipping cost.

Personalized and Monogrammed Items

If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge.

If you order a personalized product and the item itself is damaged or defective, we will replace it free of charge. However, if for some reason you do not like your personalized item, we will not be able to refund you for that particular product. This is outlined in the Terms and Conditions Policy you must accept before purchasing. Please keep in mind that the personalized item will not be exactly like the preview as every bag is slightly different.

Damaged or Defective Items

If you receive a defective product, we will replace it with the same product provided that it is in stock. Replacements will be issued up to a year after your original purchase date.

If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge. If for some reason you do not like your personalized item, we will not be able to refund you for that product. Please keep in mind that the personalized item will not be exactly like the preview as every bag is slightly different.

Please call Customer Service at 877-435-7217 to initiate any replacement.

Credit

It may take up to 10 days to process a refund or exchange once the product has been received by our warehouse. Thanks for being patient with us.

If your item was given as a gift or you do not have proof of purchase, the refund will be processed in the form of an electronic gift card based on the amount of the item you are trying to exchange or return.

You will be refunded the amount of your order less the cost of shipping. You will not be refunded for shipping unless it was a manufacturer error or our shipping error.

Warranty and Care Instructions

Our products are under warranty for up to one year after the purchase date. We will replace any damaged product free of charge provided you purchased the product from our website.

Please note that each SCOUT pattern can be printed on up to 4 different fabrics. Due to printing technique and material construction, the fabrics take color differently. As a result, there may be slight variations in color intensity across the collection. We make it our goal to meticulously produce our favorite shade of these tones, and hope you appreciate the variety of available materials. We love our line and we want you to as well!

Scout Bags by Bungalow