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@scoutbags

@scoutbags

Contact Us

Customer Service

Mon.-Fri. 8:00am-4:30pm EST

877-435-7217

[email protected]

Wholesale Questions

Mon.-Fri. 9:00am-5:00pm EST

877-639-6287, ext. 3

[email protected]

Ordering and Payment

Shopping Cart

Located in the top left corner of your screen, this allows you to see how many items are in your cart and the subtotal value.

COUPON CODE: Enter a promo code or voucher in the “Discount Code” box and click “Apply” to see the updated subtotal. Vouchers and promo codes cannot be combined, and you may only use one code/voucher per transaction.

CHANGE QUANTITY: In your shopping cart, type a desired quantity in the appropriate box. Click “Update Cart” to see the change.

REMOVE ITEM: If you wish to delete an item in your cart, click the trash can icon beside the subtotal of the item.

PROCEED TO CHECKOUT: When you are ready to checkout, click “Proceed to Checkout” to use our secure checkout.

Checkout

RETURNING CUSTOMERS: If you have items in your cart and have not logged in yet, click “Proceed to Checkout” in your shopping cart. Log in to your account using your email address and password. Continue to checkout by selecting a shipping method, entering payment information and submitting the order.

If you have items in your cart and have logged in, click “Proceed to Checkout.” Select a shipping method, enter payment information and submit the order.

NEW CUSTOMERS: If you have items in your cart and wish to create an account, click “Proceed to Checkout” and then click “Register.” You will fill out the appropriate information and proceed to checkout by selecting a shipping method and providing payment information.

If you do not want to create an account, click “Checkout as Guest.” Fill out the requested billing and shipping information and then proceed to checkout by selecting a shipping method and providing payment information.

Redeeming a Voucher or Coupon Code

In your shopping cart, enter the code exactly as it appears (no additional spaces). These codes are not case sensitive. Click “Apply” to see the discount reflected in your shopping cart.

If you have a free shipping coupon code, you will not see the discount until you are on the “Shipping Options” page of the checkout process.

You may only use one coupon code per transaction. Codes cannot be combined.

Free shipping applies to orders over $100 after a discount. If a coupon code is used and the order total drops below $100, free shipping will not apply.

Should you receive a coupon code or discount within 2 days of your order, we will refund the difference provided you did not use a coupon code on your original order. If you used a coupon code on your original order, then we will provide you a voucher code for the difference.

Should you receive a coupon code or discount within 3-7 days after your original order date, we will provide you with a code for the difference to use on a future SCOUT order (regardless of whether a coupon code has been used).

Should you receive a coupon code or discount more than 7 days after you place your order, feel free to use it on a future order, but we are not able to apply it to your previous order.

Payment Options

We accept American Express, Discover, MasterCard and Visa.

Unfortunately, we do not accept international credit cards. The credit card must have a billing address in United States.

For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match this criterion.

Confirmation

You should receive 2 automated emails regarding your order:

  • Order confirmation: This will confirm that your credit card has been charged and your order is being processed.
  • Shipping confirmation: This email confirms that your order has shipped from our warehouse in Covington, VA. You will receive a tracking number to use via the FedEx or USPS tracking service.

If there are any problems with your order, our Customer Service team will email and/or call you with any questions or updates.

Changing or Cancelling Your Order

Once you have clicked “Place Order” your order automatically begins to process, making the purchase difficult to modify. However, you can call our Customer Service team at 877-435-7217. They will happily track the order in our warehouse to determine if changes can be made.

Unfortunately if your order is placed after 4:30pm EST, then we will not be able to make changes.